FAQs
Are your rugs handmade?
Yes! Our QuoteWise rugs are hand-crafted and made to order, ensuring high-quality workmanship and fresh production every time.
What material are your rugs made from?
Our rugs are made from 100% polyester, soft tufted texture, and completely vegan materials. They also include an anti-slip backing.
Do the colors look the same in real life?
We use high-resolution photography; however, slight variations may occur due to lighting and screen differences.
How long does production take?
All handmade items require 3–4 weeks to be crafted. This time ensures you receive a freshly made product, not warehouse stock.
How do I know my order is confirmed?
You will receive an order confirmation email immediately after placing your purchase.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of purchase. After production begins, we cannot modify the order.
Will I receive tracking information?
Yes. You’ll receive a tracking number by email once your order ships. Tracking may take 24–48 hours to activate.
Will I be charged customs fees?
Some countries may apply customs/VAT.
Customers are responsible for these charges as they vary by location.